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Commonly Asked Questions

  • What is included with our accommodations?

    We include in our accommodations:

    ~ Free secured high speed wifi / internet
    ~ Hair dryers & make-up mirrors
    ~ Paper products like tissue and paper towels, for up to a one week stay
    ~ Local made hand and body soap, shampoo, conditioner and body lotion, for up to a one week stay
    ~ We stock laundry detergent and dish soap, for up to a one week stay
    ~ Free local telephone calls, some villas also have free mainland and calls to Canada
    ~ Tommy Bahama beach chairs
    ~ Big fluffy beach towels
    ~ Ice food & beverage coolers
    ~ Beach toys, boogie boards
    ~ We usually have some kitchen staples like simple spices, oils and condiments, foil and plastic, but we do not guarantee anything.
    ~ FREE parking, dedicated and covered in the Golf Villas
    ~ RESORT SHUTTLE, takes you anywhere on Kapalua resort property and picks you up and drops off at your door.
    ~ Affordable grocery stocking, $15 over cost up $100/ $25 up to $200
    ~ Optional mid stay cleaning
    ~ Quarterly serviced central AC systems ~ 24/7 on call, on island contact. Call Dave with any other questions 808-205-2833
    ~ Concierge services, local restaurant recommendations and activity suggestions
    ~ We promise, No Hidden Fees with Platinum Maui Vacations!

  • What are the check in and check out times?

    Check-in time is 4:00pm and check-out time is 10:00am unless other arrangements are made. It may be possible to check in earlier if there is not a departure the same day. We do our best to accommodate all. We can receive groceries and bags earlier and call when the villa is completely ready.

  • Can late check-outs be requested?

    As to late check-outs often requested, they are considered on a case by case basis and depend on the schedule of incoming guests and housekeepers workload. IF we do not have another guest coming for several days and IF housekeeping can fit the change in their schedule we allow a late out until 2:00pm with no charge. Beyond 2:00pm up until 8:00pm, we charge a ½ day charge which is ½ of the standard rate. Beyond 8:00pm would be an extra night charge.

  • Are guaranteed late check-outs available?

    Guaranteed late check-outs can be arranged upon booking on a case by case basis but are typically not done during high season unless a shorter un-marketable gap exists on the calendar. Guaranteed late check-outs are billed ½ day charge and added to the collective cost of the reservation.

  • Are there cleaning fees?

    Yes. Cleaning fees for our villas are as follows:

    Hale ‘Ikena Makai ~ $175 + tax
    Hale O ‘aka’aka ~ $175 + tax
    Hale O Ho’okipa ~ $225 + tax
    Hale Ka’ikenanani ~ $175 + tax
    Hale O Mana’o Nani ~ $175 + tax
    Hale O Ho’aloha ~ $210 + tax
    Hale O Alihilani’ ~ $175 + tax
    Hale Un Lugar Celestial ~ $185 + tax
    Hale O Maluhia ~ $175 + tax
    Hale O Kapalua ~ $175 + tax

  • Is daily housekeeping services available?

    Cleaning service is offered prior to arrival to ensure your vacation home is cleaned before you get there. Daily housekeeping is available at your request for an additional fee.

  • How long does it take to walk to the beach from the villa?

    Walk time to the beach varies depending on which villa you’re staying in, which beach your walking to, whether you’re in the Bay or the Golf Villas and how fast you walk and you’re level of fitness but on average the walk is anywhere from 5 to 15 minutes. Keep in mind you may want to utilize the beach chairs, a cooler, umbrella and maybe a beach bag with snacks so the shuttle is very convenient especially on the way back after relaxation has set in. We provide a walking map prior to check in.

  • Where is Kapalua?

    Kapalua is on the west side of the island of Maui. Northwest facing if in the Bay villas and more due west if you’re in the Golf Villas.

  • How long does it take to get to Kapalua from the airport?

    The main airport is in central Maui, Kahului or OGG airport. It’s approximately one hour to Kapalua once you leave with your rental car. A typical rule of thumb is 2 hours from airplane touchdown to Kapalua if there are no traffic snags or stops along the way.

  • Is there another airport?

    There is a smaller airport called the “Kapalua airport” for inter-island commutes.

  • Where can we buy groceries?

    Costco members can find the grocery shopping and gas adjacent airport property in Kahului, Maui now has a Target for those without a Costco membership. Whole foods in Kahului offers great selection of Organic foods. For those wanting a smaller and shorter visit, the Foodland Farms, Safeway and Times markets are on Hwy 30 in Lahaina, 15 minutes from Kapalua. There are also smaller markets like Napili Market and the Honolua Store within a couple minutes of either of the villas.

    Costco and Costco Gas
    540 Haleakala Hwy
    Kahului, HI 96732

    100 Ho’oKele St
    Kahului, HI 96732
    Whole Foods at Maui Mall
    70 E Kaahumanu Ave B
    Kahului, HI 96732


    Safeway Lahaina
    Lahaina Cannery Mall
    1221 Honoapiilani Hwy
    Lahaina, HI 96761

    Napili Market and Pharmacy
    5095 Napilihau St
    Lahaina, HI 96761
    808-669-1600 Market
    808-665-0028 Pharmacy

    Health Food Store
    Foodland Farms
    Lahaina Gateway Center
    345 Keawe St
    Lahaina, HI 96761

  • What activities are there to do?

    Some of the many activities on the island include:

    ~ Cruises including snorkel and snuba; whale-watches and evening sunset cruises
    ~ Performance sailing and speed boat charters
    ~ Parasailing and in season, jet ski rentals in Lahaina
    ~ Luau’s and plenty of Pacific Rim Restaurant sampling
    ~ Ziplining
    ~ Charter fishing
    ~ Helicopter tours
    ~ Tours on the road to Hana
    ~ Trail hiking, beach walks and if you’re like us, lots of relaxing on the beach enjoying the warm Maui sunshine

  • When do the whales come?

    The first whale sightings of the year typically take place in early October. The peak of whale-watch season is typically in February and March. Some whale-watch excursions guarantee sightings from November 4 until May 15 then the sightings taper off to the end of May until next season.

  • Are pets allowed?

    No sorry we do not allow pets.

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